MAKEUP TERMS & CONDITIONS

1. Booking Confirmation

• A booking is confirmed only once the required booking amount has been received.
• The booking amount must be paid in advance to secure your appointment.
• For venue or on-location makeup bookings, the full service amount and any applicable travel charges must be paid before the commencement of services.
• The remaining balance for studio appointments must be paid before the start of the makeup service.

2. Appointment Timing

• Please arrive on time for your appointment and attend on the confirmed date and time.
• If you are delayed, please notify us as early as possible.
• If you arrive more than 30 minutes late, we reserve the right to shorten the service, reschedule the appointment, refuse the booking, or charge a late fee.
• An additional AUD $20 for every 30 minutes of delay may apply where the appointment can still proceed.

3. Early, After-Hours & Public Holiday Appointments

• Appointments scheduled before salon hours, after salon hours, or on public holidays may incur an additional fee.
• An additional AUD $50 may apply unless otherwise advised at the time of booking.

4. What to Bring to Your Appointment

Clients are requested to bring the following items where applicable:

• Outfit / clothing
• Jewellery
• Shoes
• Perfume
• Fresh flowers for hair styling, if required

Artificial accessories may be available at an additional cost, subject to availability.
We also provide a variety of bindis; however, if you require a specific colour or design to match your outfit, please bring your own.

5. In-Studio Rules

• No self-makeup or dressing is permitted on the premises unless approved by management.
• Children under 5 years of age are not permitted on the premises unless prior approval has been given.
• Please arrange transport or pickup promptly once your service is complete, particularly for evening appointments.
• We reserve the right to close the studio at the scheduled closing time.

6. Venue Makeup Terms

For venue or on-location bookings:

• Full payment must be made before the service date unless otherwise agreed in writing.
• Travel, parking, tolls, accommodation (if applicable), and any other venue-related costs are the responsibility of the client unless included in the quote.
• The artist will work only for the agreed booking duration. Unless otherwise agreed, the maximum waiting/working time at the venue is 3 hours, after which the artist may leave.
• Food and beverages for the artist/team at the venue, where required, are the responsibility of the client.

7. Draping & Outfit Assistance

• If your saree, lehenga, or outfit drape is particularly complex, please ensure you either know how you would like it draped or arrange for someone familiar with the outfit to assist.
• Additional dressing or draping assistance may be subject to availability and may incur an additional fee.

8. Health & Safety

• Clients must inform us in advance of any allergies, skin sensitivities, medical conditions, injuries, or any other concerns that may affect the makeup service.
• We are not responsible for any reaction, irritation, or issue arising from information not disclosed to us prior to the appointment.
• A patch test is recommended where appropriate.

9. Personal Belongings

• Clients are responsible for keeping their belongings, jewellery, cash, and valuables safe at all times.
• We are not responsible for any loss, theft, or damage to personal items brought to the studio or venue.

10. Pricing

• All prices are subject to change at the discretion of management without prior notice.
• The price applicable to your booking will be the amount confirmed at the time of booking, unless additional services, travel, waiting time, or special requests are added later.

11. Photography & Promotional Use

• Photography, videography, and permission to capture or share images of our work remain at the discretion of management.
• By booking with us, you acknowledge that we may request permission to photograph our work for portfolio, website, or promotional use.

12. Emergency Service Policy

In the event that the assigned makeup artist is unable to attend due to unforeseen circumstances such as illness, accident, emergency, or travel disruption:

• We will notify the client as soon as reasonably possible.
• We will make reasonable efforts to arrange a suitable replacement makeup artist.
• If a replacement cannot be arranged in time, the client may arrange their own makeup artist.
• We will handle each situation fairly and in good faith to minimise inconvenience wherever possible.

13. Acceptance of Terms

By paying the booking amount and confirming your appointment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.